Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused, and in its original packaging. You’ll also need your original order number. If you are returning because you changed your mind or you ordered the wrong item, then you will be responsible for the return shipping.

To start a return, you can contact us at sales@3oakpublishing.com. If your return is accepted, we’ll send you a return authorization number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted. 

You can always contact us for any return question at sales@3oakpublishing.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right quickly.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.